PRIVACY POLICY
https://www.primenutritionpr.com/privacy-policy
Effective Date: September 11, 2026
Prime Nutrition Wellness (“Prime Nutrition Wellness,” “Prime Nutrition,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting www.primenutritionpr.com (the “Website”), communicating with us, creating an account, requesting or scheduling services, or otherwise interacting with us.
This Privacy Policy explains what information we collect, how we use and disclose it, and the choices you may have concerning your information.
1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us, including:
If you become a patient or client of Prime Nutrition Wellness, we may also collect health, medical, nutrition, treatment, medication, weight-management, laboratory, or other health-related information as necessary to provide our services.
Information Collected Automatically
When you visit the Website, certain information may be collected automatically through cookies and similar technologies, including:
We may use this information to operate, secure, analyze, and improve the Website and its performance.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
We may also use information for other purposes disclosed to you at the time the information is collected or with your consent.
3. HEALTH AND MEDICAL INFORMATION
Certain information provided to Prime Nutrition Wellness may constitute health or medical information.
If Prime Nutrition Wellness is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) with respect to particular information, our collection, use, and disclosure of Protected Health Information (“PHI”) will be governed by HIPAA and our applicable Notice of Privacy Practices.
This Website Privacy Policy is not intended to replace a HIPAA Notice of Privacy Practices.
Where there is a conflict between this Privacy Policy and an applicable Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices will control.
Contact Form and Email
Standard email and general Website contact forms may not provide the same security protections as a dedicated patient portal or other secure healthcare communication system.
Please do not submit highly sensitive medical information, Social Security numbers, financial account information, medical records, laboratory results, or other confidential health information through a general Website contact form unless specifically instructed by Prime Nutrition Wellness to use that method.
If we provide a secure patient portal or designated secure method of communication, patients should use that method for sensitive medical communications whenever possible.
4. FILE UPLOADS
Our Website may allow visitors to attach or upload documents when contacting us.
Any file you upload may contain personal information. You are responsible for ensuring that you are authorized to provide the information contained in the file.
Please avoid uploading sensitive medical or financial information through a general Website contact form unless Prime Nutrition Wellness has specifically instructed you to do so through that method.
5. APPOINTMENTS, ACCOUNTS, AND BOOKINGS
The Website may permit visitors to create accounts, sign in, schedule appointments, or manage bookings.
When you use these features, we may collect information necessary to create your account, verify your identity, communicate with you, schedule services, and administer your relationship with Prime Nutrition Wellness.
Information submitted in connection with healthcare services may also be subject to additional privacy protections, including HIPAA where applicable.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies and similar technologies to:
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
Where required, we may provide a cookie notice or consent mechanism allowing you to manage certain categories of cookies.
7. ANALYTICS AND TRACKING TECHNOLOGIES
We may use service providers or technologies that help us understand Website traffic and performance.
Because Prime Nutrition Wellness provides health and wellness services, we take particular care regarding tracking technologies on pages where individuals provide health-related information, make appointments, access accounts, or otherwise communicate information that may be considered health information.
We do not intend to authorize third-party advertising or analytics providers to collect Protected Health Information in violation of applicable law.
8. GOOGLE reCAPTCHA
Our Website uses Google reCAPTCHA to help protect forms and Website features from spam, fraud, abuse, and automated activity.
Use of reCAPTCHA may involve the collection of information by Google regarding your browser, device, IP address, and interaction with the Website. Google’s collection and use of that information are governed by Google’s applicable Privacy Policy and Terms of Service.
9. EMAIL MARKETING AND NEWSLETTERS
If you subscribe to our mailing list, we may use your email address to send information about Prime Nutrition Wellness, including:
You may unsubscribe from marketing emails at any time by using the unsubscribe instructions provided in those communications or by contacting us.
We may still send non-promotional communications when necessary to administer an account, appointment, service, or existing relationship.
10. HOW WE SHARE INFORMATION
We may share information with third parties when reasonably necessary to operate our business and provide our services, including:
When required by HIPAA, we will enter into appropriate Business Associate Agreements with vendors that create, receive, maintain, or transmit PHI on our behalf.
We may also disclose information:
11. SALE OF PERSONAL INFORMATION
Prime Nutrition Wellness does not intend to sell your medical information or Protected Health Information.
We do not use PHI for marketing purposes except as permitted by applicable law or with any authorization required by law.
12. DATA SECURITY
We use reasonable administrative, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, internet transmission, email system, or electronic storage system can be guaranteed to be completely secure.
You should use caution when transmitting sensitive information electronically.
13. DATA RETENTION
We retain personal information for as long as reasonably necessary to:
Medical records may be subject to separate retention requirements under applicable federal and Puerto Rico law.
14. CHILDREN’S PRIVACY
Our Website is not directed toward children under 13 for independent use.
We do not knowingly collect personal information directly from children under 13 through the Website without appropriate parental or legal guardian involvement where required by law.
Services involving minors may require authorization or consent from a parent, legal guardian, or other authorized individual as required by applicable law and professional standards.
15. YOUR PRIVACY CHOICES
Depending on the circumstances and applicable law, you may request that we:
Certain information may need to be retained for legal, regulatory, healthcare, billing, recordkeeping, or other legitimate purposes.
Patients may have additional rights regarding Protected Health Information as described in our Notice of Privacy Practices.
16. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, platforms, payment systems, social media services, scheduling systems, or other services that we do not control.
This Privacy Policy does not govern the privacy practices of those third parties.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
17. PUERTO RICO AND UNITED STATES USERS
Prime Nutrition Wellness operates in San Juan, Puerto Rico.
We process information in accordance with applicable federal laws of the United States and applicable laws and regulations of Puerto Rico.
If you access the Website from outside Puerto Rico or the United States, you acknowledge that information you provide may be transferred to, maintained, and processed in the United States or Puerto Rico.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.
When we make changes, we will post the updated Privacy Policy on this Website and revise the “Effective Date” shown above.
Material changes may be communicated through additional means when appropriate or required by law.
We encourage you to review this Privacy Policy periodically.
19. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Prime Nutrition Wellness
Monte Atenas Office Park, Suite 205
Ave. Las Cumbres
Cupey Bajo, San Juan, Puerto Rico
Phone: 787-956-4429
Email: info@primenutritionpr.com
Website: www.primenutritionpr.com
If your question concerns Protected Health Information or your rights as a patient, please refer to Prime Nutrition Wellness’s applicable Notice of Privacy Practices or contact us using the information above.
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